Frequently asked questions

What time can I check in?

Check-in is possible from 15:00. However, if you arrive a little earlier, we will try to check you in before that time.

What time is check-out?

Check-out is at 10:00.

Would you like to stay a little longer? It is possible for a small additional fee*.

Payment for late check-out:

until 14:00 - 30 EUR

until 16:00 - 40 EUR

until 17:00 - 50 EUR

until 21:00 - 60 EUR

*Depends on availability of individual rooms or suites.

Can I book a transfer to or from the airport with you?

Our colleagues at the reception will be happy to book a taxi to the airport or any of the train or bus stations for a specific time.

Are pets allowed in your hotel?

The Old Royal Post Hotel is pet friendly. If you are travelling with your four-legged pet, please inform us at check-in. The rate is EUR 50 per stay.

Can I park my car by the hotel?

The hotel does not have a parking lot.

We partner with Parkingcard CZ seamless service offering our guest hassle-free parking options in the nearby area. Visit https://www.parkingcard.cz/en/ and select district Prague 1, the dates and the tariff. Register your car plate number, e-mail address, settle the payment by card and park your car on any spot available within District 1 (Oblast 1).

Do you accept deposits?

Yes, we accept a small deposit of EUR 50.

Can you put my company details on the invoice?

This is possible, of course. Please let us know in advance and our reception or reservations department will be happy to add them for you.

What is the cancellation policy?

All prepaid reservations are non-refundable. We are really sorry, but if you cancel your reservation, do not arrive or the hotel refuses to accommodate the person you are not accompanying, we cannot refund your money.

Reservations made through a corporate account must be guaranteed by credit or debit card at the time of booking. Once confirmed, your booking may be cancelled by agreement with your company. Cancellation after your company's approval, or if you do not turn up for your stay, will mean that you will be charged for the first night of your stay.

Is breakfast included?

Reservation is without breakfast.

Breakfast can be purchased Monday to Sunday from 08:30 to 11:00 in the Mondieu restaurant, located on the ground floor of the hotel.

Can I store my luggage at the hotel?

You can drop off your luggage from 9:00 to 21:00.

Can I change my reservation?

Subject to availability, dates of prepaid reservations can only be changed by contacting our reservations department directly and paying the change fee and any rate differences.

If you wish to change your reservation, please contact our reservation team at +420 727 916 783 or by e-mail: info@oldroyalpost.com. Our team will do everything possible to accommodate you, depending on the current capacity of the hotel.

Is there anything else you wish to know?

Contact us